Medequip Community Equipment Service

Care homes setting up for new residents and private customers seeking mobility aids feature in the accounts left for this Ipswich provider, with several reviewers describing help that went beyond a simple transaction. Equipment such as wheelchairs and walking aids is supplied promptly, and the delivery driver is singled out for adjusting a wheelchair to the correct leg length and securing the safety belt properly. Named members of staff including Susie and Mik are praised for friendliness and professionalism, with one account noting that Susie adjusted a walking aid and checked that the user was safe with it.

Something that features in review after review is the advice given both before and after supply, particularly where a loan has been arranged through an occupational therapist. Reviewers also mention that items arrive assembled rather than in pieces, and that prices are considered reasonable. Staff are described as efficient and approachable, remembering regular visitors by name and offering a helpful time slot for collections, while kindness at a difficult time is a recurring theme.