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Motus Medical

4.2(26 reviews)See reviews ↓·Stoke-on-Trent

What customers say

Based on genuine customer reviews

People needing wheelchair repairs, new chairs and powered add-ons describe Motus Medical as responsive and well-informed, with home demonstrations arranged before any purchase. A detail many reviews return to is the speed of response, from sourcing a replacement gel insert within a day to repairing a broken wheel sooner than expected. Named staff including Greg, Duncan, Matt, Sarah, Karen, Kat, Joe and Pat are recognised for professionalism, patience and clear explanations, whether fitting a Triride, an Empulse F35 or servicing a Permobil MX2 or Quickie Life R. The handover process is valued for its thoroughness, including practical tips on attaching and detaching equipment, and one family highlights the care taken to help a daughter feel secure using buses.

Communication before and after the work is regularly praised, with progress updates on builds and shipping and follow-up visits when problems arise. Customers appreciate the expertise and advice offered on manual and powered wheelchairs, the willingness to liaise with manufacturers, and the tidiness and care shown during fitting and repair work, so repeat business and personal recommendations recur throughout the accounts.

Wheelchair repair serviceWheelchair Shop
Motus Medical — Customer photo
Motus Medical — Customer photo

Reviews

Reviews are taken from publicly available sources.

SW
Stuart Warner7 September 2026

What a professional and kind engineer. Greg traveled over three hundred miles to change my brakes on my Quickie Life R. Many thanks for your professionalism. 5️⃣🌟 🫡🇬🇧

BJ
Bill Jennings23 February 2026

Motus Medical provide excellent service as always. Would recommend to anyone without reservation..

HM
Hannah Mshelbwala9 September 2025

I had an wheelchair. Kat was excellent. I thought that the repair would take 2 weeks at least. Later in the afternoon, Kate called to say that wheelchair could be repaired the next day. Joe came out to fix the broken wheel. I am a happy customer

IM
Ian Madden18 June 2025

Once again the Service and Support I have received from 'Pat' at HQ to the Service Engineer 'Greg' who delivered and carried out fixing my Permobile MX2, I would throughly recommend you guys to other Paraplegic's. Good Luck.

HJ
Helen Jenningsoo6 June 2025

We would like to thank Tom ,Sarah and the rest of the team for their outstanding service from beginning to end. We were desperate to resolve the lack.of a suitable wheelchair for our child and from the start Motus Medical were quick and efficient and within a few short weeks the chair was manufactured and arrived. We did have a slight issue with the chair initially but Tom came out first thing the following day and the issue was easily resolved. Honestly I would not hesitate to recommend Motus Medical to anyone .

ST
Silvia Tavares14 May 2025

Greg was really professional and very nice and very understanding. He made my daughters date where she will feel safe to go in buses now and her foot is nicely secured. Thank you very much very grateful for Greg and Karen ( office). 🫶🏽

TG
Trevor Gill6 April 2025

We had been looking for and researching a power aid, for our wheelchair. We were recommended to Motus Medical, by Sunrise Medical. From the first phone calls to Motus Medical, speaking to Sarah and Karen, they were superb, making sure we had the right product for our needs. Duncan came to visit us for a demonstration of the Empulse F35. We then ordered, and Duncan came to fit the F35. Duncan’s attention to detail, and care of fitting, and explanation were very professional, friendly, with no stone left unturned. Motus Medical from start to finish, were amazing. Would 100% recommend to friends and family. Five Stars 🌟🌟🌟🌟🌟, all round.

Mobility equipment shops in Stoke-on-Trent compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Stoke-on-Trent are compared.

RankProviderRatingReviewsOpen Sat.
1Staffordshire Mobility Ltd★ 5,083Yes
2Total Mobility Care★ 4,953No
3Shopmobility★ 4,715No
4Motus Medical (this page)★ 4,226No
5Staffordshire and Stoke-on-Trent Wheelchair Service★ 2,736Yes
Contact
+448007999810www.motusmedical.co.uk19, Whitebridge Estate Whitebridge Lane, Stone ST15 8LQ
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed