Pride Mobility Products Ltd

Lovely friendly staff unloaded me as soon as I arrived

Very easy to deliver the items great customer service

Trusted globally for reliability, though warranty claims slow. Wide range valued, but delays in parts replacement common.

Google does not let you give less than 1 star, but in actual fact, the powered wheelchair is quite a sturdy product, so 1 star seems fair. Sadly, the customer service falls very short and in the worst way. They heavily depend on a network of dealers to sell and service their product, and this means they are only as good as their dealers. The dealer that sold my parents a ‘Pride mobility’ powered chair is overpricing the product, selling second hand chairs as new, he intimidates the most vulnerable of people, both over the phone and in their homes, took payment by very questionable means. The dealers paperwork and warranty details do not meet the basic legal requirements and this was pointed out by Trading standards and they are further investigating the case. I relayed this information to ‘Pride mobility’ who apparently had their ‘area sales representative’ (I’m sure he was impartial, and not concerned about his own sales figures?) look into the case, but did nothing and didn’t address all but one of my concerns, and it wasn’t the bullying of 80 year old people! By association of the worst type of sellers / dealers - Pride mobility endorse their practices, and should be avoided - BUYERS BEWARE!

This company do not provide any after sales service and drive motor parts for the Pride Ranger scooter. They have a closed sales agreement with the Taiwanese manufacturer and as such no facility for repairs except for entire replacement of what is a repairable component.

Driver of YB72 PTX too busy texting away on his phone realise traffic is moving in Bulwell, Notts today. Irony at its finest from a company providing mobility to people, bet they’ve even helped somebody who has injuries from a careless driver!

Why not to find dealers in Spain? I´m very sad and disappointed we need this type of scooters in my country. Please, I beg you, try to find some distribuitor in Spain. Thank you so much. Best regards.