The Mobility Store

Thank you to the lady who helped us today (29th June) at your Wroughton shop. Sorry we didn’t get your name but we really appreciated it. Also grateful thanks to Angela and Mitchell at your Wroughton workshop. My partner is recovering from major surgery and with your help, and the repair carried out to his mobility scooter, he will be able to get out and about and start his recovery. We would highly recommend you to anyone, thank you so much!

Just want to send a reveiw in regards to the service I have received from the manager!!!! and staff at the engineering department ,regarding my scooter I called with a battery issue, my item was collected in a timely fashion because it can't be fixed at home so needs to go to the shop and was given a courtesy scooter to use which is in impeccable condition. Was treated with respect and was given full information on what will happen Would definitely recommend to all other users to use these guys. To get a proper job done for a fair price and they collect and return your scooter within price given. See you soon guys for my yearly service Top guys you all are. Top of all that the receptionist is a diamond and sooo lovely.

The Hearing & Mobility Store in Wroughton - Engineering Dept. Do contact the MANAGER of the Engineering Dept, if you want to be directly (not tactfully, politely or courtesly) of being called a liar!! This "manager(?)" has a deplorable, aggressive, inpatient and very rude attitude to his customers. VERY rude. HIS boss...you need to address this!! It's totally unacceptable. I telephoned on the Monday asking for a price of replacement tyres. I was told that I would get a return call (by a named female) either that day (although it was getting late) or on the Tuesday. No issues with that. Still no issue with that whatsoever. I received the call on the Wednesday. I did say that I had been promised a telephone call the day prior, but immediately was very rudely and directly told (by the female's manager and indeed THE Service Manager) that " we never promise set day call backs." I do not apologise, however I WAS told that I'd be given a call back as detailed above. Then, when considering organising the work, (after *SPECIFICALLY* on my original enquiry being told that the company *DO* have a whole team of engineers who visit and repair at customer's homes) I was told by that manager (not tactfully that I must have made a "mistake") but very rudely and extremely aggressively told me that I would have NEVER of been told this. AGAIN, I do not apologise, but the MAIN shop (not the engineering dept) *DID* tell me that you have engineers that come out to customer's homes to do repairsc etc. How can staff get that information wrong? If you have a "whole team of engineers" do some just cover a certain radius? I pointed out that this was the SECOND time this manager had accused me of lieing! This manager did not appreciate my directness. Indeed I was not rude, however (most definitely) i did not appreciate TWICE being told (assertively) that I would not have been told these things. He told me that he was going to end the call. I told him "tough because I was going to instead!!" Where on earth has the listening, GOOD MANNERS, politely, patiently and courteous, non agitated (staff example'ing) conduct disappeared to? I think you have an engineering manager who does not controllablely know how to conduct himself. Perhaps HIS manager would like to contact me!! You certainly won't have any customers left (new or old) if THE Engineering Manager speaks to all customers like this. It would be nice to receive this managers senior manager or director to contact me. We'll see what happens....

Thank you for all the help and assistance you gave me in making the purchase of a Mobility scooter it was such a relief and everything went through perfectly Thoroughly recommend this shop.

Thank you staff at wroughton mobility very helpful sorting rental equipment for a visiting relative. Always service with a smile, they helped make a difficult situation a lot simpler and a lot less stressful.

My scooter Colt Pride Pursuit went for service yesterday (28/5/25) also had a problem with the handbrake so was kept overnight, I collected this morning as arranged by telephone and was pleasantly pleased with the service and other work carried out. This is a massive thank you to all the staff totally professional and always looks after the customers requirements 10/10. Thank you especially Gary, Mitchell and not forgetting Danni whose constant updates were brilliant. Thank you all the staff. Keep up the good work. Brian (Lyneham)

We visited yesterday, having had a very negative experience elsewhere. Karen was brilliant. Helpful, knowledgeable , and we left happy with a super buggy for my husband. (At a very good price I might add). So as far as we are concerned they are excellent. All the staff were friendly and very pleasant. Thank you.