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n-able

n-able

4.9(182 reviews)See reviews ↓·Norwich

What customers say

Based on genuine customer reviews

Friendly, knowledgeable staff appear repeatedly in accounts of installations and home visits around Norwich, with named fitters Andy, Adam and Marshall each singled out for their patience and clear explanations. Customers describe engineers who take time to show elderly relatives how pendant alarms, control boxes and smoke detectors work, often letting family members record the walkthrough so instructions can be followed later.

Punctuality and quick turnaround come up often, with one reviewer noting a call early in the week and an installation within a couple of days. The office team is described as efficient and responsive, answering calls promptly and resolving queries without fuss. Several reviewers mention that equipment was fitted with minimal disruption, and one notes a care line box gaining a better signal after the visit.

Many praise the helpful suggestions made about placing night lights or alarms, and the considerate manner shown towards older customers is a recurring theme. Switching from another alarm service is described as painless, including the swap of council-supplied fire and smoke alarms for compatible replacements, while one customer calls the pricing considerably cheaper than a previous provider. An aspect raised across a number of reviews is how reassuring the service feels for families supporting a relative at home.

Disability equipment supplier
n-able — Customer photo

Reviews

Reviews are taken from publicly available sources.

MD
Mervyn drew21 August 2026

Adam was very good at explaining everything about the system operation etc and was very good at what he does and is an asset to the company. Keep up the good work Adam Well done

RC
Robert Cotton20 August 2026

Adam arrived at the time he said he would. He was very friendly, listened to what my in laws needed and fitted the equipment in the best location. Fully tested the installation and clearly explained how it all functions. Thank you very much.

BB
Bev Barnshaw1 July 2026

Andy was very knowledgeable and answered our questions. He made everything simple for my elderly parents and was very patient. Thank you for making this an easy process.

ME
Michael Elliott24 June 2026

Andy came to connect a alarm system for our family friend Pam Chapman. He was a friendly person and explained every thing comprehensively to Pam and us. Her gave her plenty of time to explain everything. Would recommend N-Able to anyone. Many thanks Michael & Mandy

WM
Wendy MacManaway11 June 2026

Andy was friendly and explained the workings of the pendant alarm while I took notes! Great service, phoned Monday and installed Wednesday. Best value out of all the companies I rang and local in person service. Highly recommended.

ST
Sophie Taylor3 June 2026

I have so much to do looking after mum. So when a job is done I need it done well, so I don’t have to go back to it! Adam was lovely, kind and efficient. He replaced and checked all equipment, and explained fully how to use the equipment and how to maintain/check it is working. I feel very satisfied that the job is complete and I can carry on with all the other jobs I have to do .

RH
Rachel H18 May 2026

Andy was fantastic. Really knowledgeable, helpful and allowed me to video him explaining how to move the control box, as I knew that by the time my Mum returned from hospital I would have forgotten! This was really helpful a couple of days ago, when I successfully moved said box, some 5 weeks after Andy’s visit.

Stairlift suppliers & installers in Norwich compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Norwich are compared.

RankProviderRatingReviewsOpen Sat.
1Carelift Services Limited★ 5,0267Yes
2BAW Stair Lifts★ 5,057Yes
3n-able (this page)★ 4,9182No
4Stannah Lifts & Stairlifts East Anglia Service Branch★ 4,967No
5Broadland Mobility Ltd★ 4,368Yes
Contact
+441603894120www.n-able.org.ukUnit 1 Burton Rd, Norwich NR6 6AX
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–16:00
SaturdayClosed
SundayClosed