Bewick Mobility

Tried twice to ask for an inner tube for my father's mobility scooter and both times was informed that I would hear from them that afternoon. On the third occasion, having heard nothing, I was told they were short staffed and out doing maintenance. In the meantime my father is unable to be "mobile". I understand staffing issues re holidays etc but would have appreciated being told that I would have to wait on the first occasion I called, as I could have sourced an inner tube from elsewhere. Having now done that, but it means my father cannot go out at all this week! After sales service is more important than sales and as my father-in-law requires a scooter he will be going across the road to Care Co. The man I spoke today wasn't even attempting to be apologetic for not getting back to me either yesterday or Monday. Very disappointing

My wife has Primary Progressive MS and in February this year Bewick Mobility fitted a front passenger swivel seat that supports her to transfer from her wheelchair to the car. At every stage of the adaptation being fitted, the Bewick team kept us informed of the progress and advised us of ongoing alterations that better support my wife’s disability. Last week, late on a Friday afternoon, the seat developed a slight fault, so I immediately contacted David Burns and his team at Bewick Mobility for advice and support. Within an hour David & his workshop crew contacted me, we discussed various options and confirmed that his team would collect the car on Monday morning, investigate the issue and rectify the fault. Brian arrived on Monday morning, completed a few tests on the seat, then took the car direct to the Bewick workshop. The seat had developed a minor programmed Memory issue which was corrected immediately by Matt (the workshop Guru) & the car was returned to us in less than 48hrs. I should point out that we live on the West coast of Cumbria not Tyne and Wear, so once again truly amazing service & teamwork from the whole team. Thank you all so much, fantastic customer service, professionalism and great team of people who care… well done

My first time at Bewick Mobility. What great people. I was looking for a new wheelchair and having my hoist removed from my old car to go into my new one. I was helped by David Burns. I did not feel rushed into anything. I would say he wanted to be absolutely certain that my needs were met. I went in with an idea of what I had seen on line and he, very kindly, suggested several alternatives which would suit my needs more. He even informed me of attachments I could get to the wheelchair. I chose one David recommended. I would certainly recommend Bewick Mobility mostly for their fantastic customer service and huge choice of mobility aids, wheelchairs and scooters.

Just like to say thank you. Who served my mother today. She was so helpful and patient while she made her purchase. No pressure. Just kindness and patience. If she needs anything in future we'll go there after the service from other competitors

We have had car adaptions fitted and a hoist for the mobility scooter. The staff were absolutely brilliant. They demonstrated and instructed us in the use of every part of the apparatus . My wife had familiarisation lessons with the new controls from Kevin who is very skilled as are all of the staff that helped us. Very highly recommended. Thank you Bewick

The advice and recommendations of Kevin in the showroom and the customer service were brilliant. My elderly mother needed to be able to get out of the house and the mobility scooter we were advised to think about has been perfect for her. There was no pressure and when delivered we were shown how to disassemble it and all our questions were answered with enthusiasm and friendliness. Can't thank you all enough, you have helped make a massive positive input to my mother's life.

I called into Bewick Mobility for some information on an electric foldable wheelchair. Its a nice airy showroom and the staff couldn't be more helpful. I spoke to Craig and he took great care in finding out my needs and what would be suitable for me going forward. He demonstrated everything about the chair carefully and considerately. Took the time to explain all the options for purchase. Including going through the warranty, any future service costs etc. The attention to detail was brilliant. He's very knowledgable. I highly recommend paying them a visit. First class service! Thank you its very much appreciated!