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Mobility World Ltd

Mobility World Ltd

4.8(210 reviews)See reviews ↓·Luton

What customers say

Based on genuine customer reviews

Shoppers choosing a wheelchair, mobility scooter or power chair for a relative with complex needs describe the staff at this Letchworth Garden City showroom as patient and well informed. Umesh is named repeatedly for unhurried demonstrations, plain explanations of how a chair operates and useful guidance on upkeep, with one new power chair user grateful that he fitted around their diary and fielded every query. Becky appears just as often, whether overseeing a scooter test drive with no pressure to buy or sending detailed technical answers by email and chasing them up quickly.

Colin and Nilam earn comparable credit for aftersales assistance, among it arranging replacement keys and batteries shipped to a customer who had moved far from the original branch. A recurring theme is that help does not stop at the sale, extending to servicing and spare parts, while delivery is described as fast, sometimes within a day, with engineers demonstrating equipment at home. Buyers also mention being updated from order through to receipt, and that goods arrive assembled and carried in carefully.

Wheelchair rental serviceWheelchair Shop
Mobility World Ltd — Customer photo
Mobility World Ltd — Customer photo

Reviews

Reviews are taken from publicly available sources.

DA
Devorah Albert6 August 2026

Fantastic service at all touchpoints and would highly recommend this company! Great help from Becky on the sales side and Umesh was outstanding with the user demo and support. He was exceptionally kind and patient - making sure we were happy with all aspects and we have purchased a fabulous product. We have peace of mind knowing that Mobility World are there to support with aftercare and servicing not just sales which is a hugely important aspect when purchasing an electric wheelchair or mobility scooter. Thank you!

ED
Elizabeth Davis29 July 2026

(Letchworth) Before ordering a wheelchair for my daughter, who has complex needs and specific requirements, we called for advice and were extremely impressed by how helpful the staff were. Becky Shah and another young lady (whose name I unfortunately didn't catch) answered most of our questions, provided detailed technical information, and followed up promptly by email. Our wheelchair was delivered today, and I am absolutely delighted with it. Most importantly, my daughter is so happy and comfortable in it. The service from start to finish has been excellent, and I would highly recommend this company to anyone looking for expert advice and outstanding customer service.

PC
Peter Cox11 July 2026

Delivered within 24 hours. Excellent product & well made.

RP
R P22 June 2026

Umesh helped me choose a wheelchair on motability and he was great! He gave much appreciated insight on my wheelchair, how it works, and tips on using and maintaining a wheelchair. As a new power chair user I was very grateful for his patience as I asked questions and tried the chair out. He communicated everything clearly leading up to the demo and worked to meet my scheduling needs.He really went above and beyond! Would definitely recommend asking for Umesh when choosing your powerchair.

YG
Y Gray31 May 2026

Excellent experience from ordering to receiving the wheelchair. The wheelchair is perfect for my needs and the few questions I had were answered immediately.

OL
Olive Lake14 May 2026

We visited this show room to test drive a Scoozy 800 mobility scooter. Becky was helpful and allowed us plenty of time. We did not feel pressured into buying. We were given a predicted delivery date and kept informed of progression of delivery. Arrangements were made for an earlier delivery by Dan the engineer , who demonstrated the scooter. He was informative and allowed enough time for the demonstration. The whole process was hassle free and professional.Thank you

NF
Nicola Fenton14 May 2026

I took my dad to look for a foldable/ travel mobility scooter. We had excellent customer service in store. The sales lady was patient, kind and listened to my dad’s requirements. Had great knowledge of all equipment and gave dad options to choose from. Dad even had a test drive of a couple of scooters outside to see which one suited him best. I would highly recommend this company and visit a store where you can try before you buy. Dad is very happy with his purchase. Thank you Mobility World

Mobility equipment shops in Luton compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Luton are compared.

RankProviderRatingReviewsOpen Sat.
1Mobility World Ltd (this page)★ 4,8210No
2Quingo Connect from AMC LTD★ 5,013No
3Smart Mobility★ 4,542Yes
4Motability Scheme at Smart Mobility★ 4,01Yes
5Quingo Scooters★ 4,0303No
Contact
+441462708830www.mobilityworld.co.ukBirds Hill, Letchworth Garden City SG6 1HX
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed