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Smart Mobility

Smart Mobility

4.5(42 reviews)See reviews ↓·Luton

What customers say

Based on genuine customer reviews

Mobility scooter sales and servicing form the core of the work described by customers in Luton, with repeat buyers and first-time purchasers alike commenting on the breadth of equipment available, from Eclipse and Breeze S4 models to everyday items such as shower caps and motor brushes for a Drive Envoy 8. One thing mentioned again and again is the personal involvement of Balba, whose telephone advice, progress updates during build and follow-up calls after delivery are singled out far more than once.

More than one customer describes the guidance as clear and impartial, noting that recommendations came with reasons rather than pressure, and that promised delivery was prompt and well packed. Servicing is mentioned in the same breath, with collection and return handled personally. More than one review highlights the ease of ordering, whether over the phone or through the online shop, and the practical help with battery care and VAT exemption for eligible disabilities.

Fair pricing relative to other suppliers appears alongside quick dispatch of parts held in stock, while long-standing patrons describe returning for a second scooter on the strength of the same courteous treatment. The tone of the feedback is consistently appreciative of the care taken with elderly owners and of advice that improved day-to-day mobility.

Reviews

Reviews are taken from publicly available sources.

LM
Lorraine Moss30 June 2025

Great service . Item arrived in a couple of days . Packed really well . Very pleased with purchase .

RC
roderick cutler25 December 2024

I needed to get 2 motor brushes for my drive envoy 8 mobility scooter, number 43, Mobility smart had them in stock and at a reasonable price compared to other places, and delivery was quick, you can get a vat discount on some items depending on the disability you have, I did put in the section to get the Vat discount as it showed these items were on a Vat discount, but it didn't discount them, so beware of this when ordering as some disabilities are not eligible for a Vat discount price, Apart from that, I'd Definitely use mobility smart again if I need parts for my mobility scooter, or other disabled products, as mobility smart do so many products that can and do help disabled people, they also sell secondhand products that have been checked by them thoroughly, I would Definitely recommend to family and friends, and anyone needing aids to make things easier

PW
Penelope Wicks2 October 2024

I'm a regular for the shower caps, best price online and they offer tax exemption for the right disability. Speedy delivery.

WD
Wojciech Depczynski16 September 2024

I bought the Aquatec Orca - Cover Set - Blue for my girlfriend because she is disable and she must seat for a shower.she is very happy with it,thanks

WD
Wendy Dutton17 March 2022

Have just made second purchase from Balba. What an exceptionally charming man, so professional but goes that extra mile for customers. Couldnt do more to make the process easy and stress free. His servicing of scooters is also fair and he collects and returns the scooters personally. Full marks to him

ED
Emma Dearman19 January 2022

I am finally able to leave a review, 11th time lucky 😉. I ordered a mobility scooter for my mother and had the pleasure of dealing with the most amazing, professional gentleman Balba. It was so lovely to be able to order something and the process from start to finish be so easy going - as it should be. Balba provided essential information over the phone and has even telephoned my mother since purchase to check how she is getting on with her scooter. The delivery technician couldn't have been nicer and got everything up and running for us. I really can't thank Balba enough, a true asset to any company

KM
Kevin Mcfarlane6 April 2018

Customer service to be proud of ! That is probably the best way to sum up smart mobility and the service that I received from Dan. I would hesitate to recommend smart mobility they offered me honest friendly advice and best of all it was impartial. I Can only say that I am pleased I listened to Dan as his advice has improved my mobility to no end. Thank you Dan

Mobility equipment shops in Luton compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Luton are compared.

RankProviderRatingReviewsOpen Sat.
1Mobility World Ltd★ 4,8210No
2Quingo Connect from AMC LTD★ 5,013No
3Smart Mobility (this page)★ 4,542Yes
4Motability Scheme at Smart Mobility★ 4,01Yes
5Quingo Scooters★ 4,0303No
Contact
+441582413718www.smartscooters.co.uk3, The Mall, Luton LU1 2TD
Working hours
Monday09:30–16:30
Tuesday09:30–16:30
Wednesday09:30–16:30
Thursday09:30–16:30
Friday09:30–16:30
Saturday09:30–16:30
SundayClosed