Stannah Lifts & Stairlifts South West England & South Wales Service Branch
About the company
Stannah Lifts & Stairlifts South West England & South Wales Service Branch is part of the Stannah Group, an independent, family-owned business that has been moving people and goods since 1867. The company is a family-run UK lift company with over 150 years of engineering expertise. The branch operates from offices in Bristol and covers the South West of England and South Wales, and is managed by Ben Harding.
Stannah maintains over 100 lifts across the University of Bristol campus. It provides lift refurbishment, modernisation and turn-key lift installation solutions, and offers three standard lift maintenance contracts. Stannah's engineers repair and service all types of lifts from any manufacturer, and the company provides a repair and call-out service for stairlifts.
What customers say
Based on genuine customer reviews
Stannah Lifts & Stairlifts South West England & South Wales Service Branch holds a 4.6 rating from 67 reviews. The large majority of reviews describe prompt, polite annual servicing visits, with engineers such as Daniel praised for working hard in difficult conditions and explaining each step clearly before sending an electronic report.
One reviewer was disappointed that a promised buy-back of a stairlift was declined a few months after the two-year window had passed, following a family bereavement, so it would be worth clarifying the exact terms and time limits of any buy-back offer in writing before purchase. Aside from this, the reviews are strongly positive.
Reviews
Reviews are taken from publicly available sources.
Engineer arrived on time, was very proficient and friendly.
The service e was carried out quickly and efficiently.
I was really disappointed with Stannah stairlifts because my mum bought a brand new one just over 2 years ago as the salesman said they would buy back in the future we thought great ,my mum passed away so I contacted stannah and was told because it was a few months over the 2 years that they won’t now buy it back which wasnt explained when we purchased it so when the salesman tells you he will buy it back make sure you die before the 2 year period as your family will be stuck with it and of course they offered to take it for free ,bloody cheek
Because of new carpets being fitted on Thursday, the stairlift had to be removed. Daniel worked very hard on the hottest day of the year to remove the lift and because the carpet fitters did not complete the job , came back the following day to put it all back together, replace the batteries and get it in working order. His colleague, Steve, did the final service and clean the runners and chair thoroughly. A good job.
The engineer was very professional and friendly . He was very happy to answer any of my questions about the stairlift and provided an excellent service .
My wife is delighted with the Stannah stairlift. The first service was carried out recently, six months after purchase, the engineer was friendly and polite.
This company carried out an annual service on our stair lift. The work was completed quietly and efficiently.
Stairlift suppliers & installers in Bristol compared
Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 7 businesses in this category in Bristol are compared.
| Rank | Provider | Rating | Reviews | Open Sat. |
|---|---|---|---|---|
| 1 | Hands on Stairlifts | ★ 5,0 | 48 | Yes |
| 2 | Avon Stairlifts | ★ 5,0 | 19 | Yes |
| 3 | P C Mobility Stairlifts | ★ 5,0 | 4 | Yes |
| 4 | Thornbury Stairlifts | ★ 4,8 | 25 | Yes |
| 5 | JK Mobility Stairlifts Limited | ★ 4,7 | 12 | Yes |
| 6 | Stannah Lifts & Stairlifts South West England & South Wales Service Branch (this page) | ★ 4,6 | 67 | No |