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Base Lift Services Limited

Base Lift Services Limited

4.4(17 reviews)See reviews ↓·London

About the company

Base Lift Services Limited was founded in 2019 as a platform-lift specialist serving care homes, listed buildings, schools and accessible private homes. The company is managed by a multi-discipline team and a Technical Director with approaching four decades of platform and passenger lift experience. Its engineers are trained to BS EN 81 and LOLER 1998 standards. It services platform lifts and passenger lifts independently of any manufacturer, covering platform lift brands including Aritco, Cibes, Stannah, Gartec, Kalea and 30+ other UK brands, and passenger lift makes including Otis, Kone, Schindler, ThyssenKrupp, Orona and Mitsubishi.

A dedicated passenger-lift engineering team covers traction and hydraulic systems across commercial, residential, and mixed-use buildings. Its platform lifts are BS EN 81-41 compliant with a LOLER 12-monthly cycle, and its passenger lifts are BS EN 81-20 compliant with a LOLER 6-monthly cycle. It offers service contracts, installations, modernisation, and emergency response for both lift types.

What customers say

Based on genuine customer reviews

Across London, Base Lift Services is described by clients as a dependable company for lift work, with reviewers repeatedly praising the speed of response and the quality of the finished job. Several customers mention Tom and Florence by name, noting that both are friendly, knowledgeable and willing to go the extra mile. The firm handles passenger lifts, platform lifts and emergency repairs, and accounts of breakdowns stress that problems are diagnosed and sorted without fuss, including one instance where the cause was identified even when remedial work could not proceed at that time.

Straightforward communication, dependable attendance and practical recommendations come up often, particularly from those managing mixed commercial and residential portfolios who value inspection reporting over sales talk. Tidiness on site and punctual arrival are also highlighted, as is the competitive pricing attached to supply and installation work on difficult sites. Clients ranging from property managers to individual households describe the team as professional throughout, from the first site visit to the follow-up. The recurring theme is a company that turns up when it says it will and leaves the equipment working properly.

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Base Lift Services Limited — Customer photo

Reviews

Reviews are taken from publicly available sources.

AA
Azadur Ali Rahman8 July 2026

Absolutely amazing product.

CO
Commercial OmanUK27 April 2026

Good job found issue and sorted quick

SJ
Samantha Janneh14 April 2026

Base lifts were very professional when attending our site to look at our lift which was not working. They found the cause of the problem but due to funding we were not able to carry out remedial repairs to the lift.

MB
Mustafa Bharmal28 March 2026

We engaged this company to diagnose and repair a stairlift for elderly parents. Two visits were carried out and parts were fitted, but the lift remained non-functional. We were then advised that further significant work would be required at additional cost. At that point, given the uncertainty and escalating costs, we returned to the original installer. The lift was subsequently restored to working order through a relatively low-cost fix and has been working reliably since. From our perspective, the experience was frustrating. Communication remained focused on work completed and invoices raised, rather than on reaching a working outcome. I appreciate that this type of work can be complex, but based on our experience I would recommend ensuring clarity on diagnosis, likely outcomes, and potential cost escalation before proceeding with repairs.

CL
Chante Louw26 March 2026

Tom and the team at Base Lift Services repaired our [lift brand] quickly and professionally. Highly recommend this team.

BC
Ben Cook26 March 2026

Tom, Florence and the team at Base Lift Services are looking after our passenger lift brilliantly, good value and professional. Highly recommend

CT
Carl Thorton9 February 2026

We manage a mixed portfolio of commercial and residential buildings across several sites, so reliability and response time are non-negotiable. Base Lift Services have been consistently solid to work with - clear communication, dependable attendance, and a good understanding of live building constraints. Inspections and reporting are straightforward, and recommendations are practical rather than sales-driven. Issues are dealt with quickly, with minimal disruption. A dependable contractor we’re happy to continue using across our portfolio. Tom has been particularly helpful throughout - professional, responsive, and easy to deal with.

Stairlift suppliers & installers in London compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 9 businesses in this category in London are compared.

RankProviderRatingReviewsOpen Sat.
1GentleRise Stairlifts Limited★ 5,021Yes
2Zengo Mobility Stairlifts★ 4,984Yes
3Kudos Stairlifts★ 4,947Yes
4Castle Comfort Stairlifts Ltd London★ 5,05Yes
5Stairlift Local★ 5,04Yes
8Base Lift Services Limited (this page)★ 4,417Yes
Contact
+442034356838www.baselifts.co.uk167-169 Great Portland St, London W1W 5PF
Working hours
Monday00:00–24:00
Tuesday00:00–24:00
Wednesday00:00–24:00
Thursday00:00–24:00
Friday00:00–24:00
Saturday00:00–24:00
Sunday00:00–24:00