Dolphin Mobility Yorkshire & Cumbria

Name: Dolphin Mobility Yorkshire & Cumbria
Address: 61a Osbaldwick Ln, York YO10 3AY, York, GB
Telephone: +448000282082
Rating: 3.2

3.2(13 reviews)See reviews ↓·York

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What customers say

Based on genuine customer reviews

Stairlift and through-floor lift installation across York and the wider region forms the core of the work described by customers of Dolphin Mobility Yorkshire & Cumbria. Several reviewers describe installations that improved daily life for elderly relatives, with Stannah stairlifts among the products fitted, and one account of photographing stairlift and through-floor lift jobs notes a steady stream of satisfied customers.

Praise for the range of mobility and disability equipment available, and for the service provided at the point of sale, recurs in feedback, while others highlight the difference the finished installation made to a parent's quality of life. Balanced against this, a point that comes up often concerns aftercare.

Customers report difficulties arranging annual servicing covered by a warranty, describing repeated promises of a call back that did not materialise, and one repair involving a faulty microswitch on a folding arm left unresolved for weeks with the lift usable but left in the open position. A further account describes a verbal offer to buy back a stairlift that was not honoured in writing, leaving the customer to cover removal costs. The pattern across these accounts is of installations that meet expectations set against communication and follow-up that fall short.

Building materials supplierMobility equipment supplierDisability equipment supplierMedical supply store

Reviews

Reviews are taken from publicly available sources.

Joanna Shaw22 June 2026

Appalling aftercare service for my aging parents. Trying to organise an annual service included in the warranty for their stairlift, 3 times promised to phone back with an appointment and 3 times no call back.

Belladonna Bell17 June 2026

Rich Denton20 April 2025

Terrible customer service and no communication regarding an ongoing repair. We had our lift serviced 7 weeks ago and the engineer found a faulty microswitch on the folding arm. He left it in the open position so the lift could be used and said someone would be back within a week to repair as it was causing a trip hazard in our hall. That was 7 weeks ago, no one has called to update, we had to ring them only to be told the part was on order. The microswitch could easily be sourced from RS components on a next day delivery, the lift is out of warranty so they don't have to use manufacturer parts. We have all tripped over and caught ourselves on it as it's stuck out, drawing blood on a couple of occasions. Think twice before using this company as they clearly have issues sourcing simple off the shelf parts and can't keep their customers updated.

Gill Oakes1 August 2024

Excellent service! I made an enquiry regarding a rental stairlift on Thursday lunchtime. The survey was completed by 5pm the same day. Stairlift was installed the following morning. Lovely team who went above and beyond to get me back into my home as quickly as possible. Thank you.

Carl Fitzgerald18 July 2024

Markfreeman Mark22 December 2023

100% customer satisfaction right from the word go thank you so much for making life easier

Angela Heasman21 August 2023

Excellent service fitting Stannah stairlift. Verbally told us they would buy it back when not needed any longer. Needed to have this in writing as will not honour this offer and now have to pay for the stairlift to be removed!

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Contact

+448000282082 www.dmyc.co.uk61a Osbaldwick Ln, York YO10 3AY

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