Dolphin Stairlifts North East Ltd

Dolphin Stairlifts North East Ltd is a family-run business that has been operating since 2008. The team has more than 50 years of collective experience. It is an Authorised Stannah Dealer, a Stiltz Authorised Dealer, and a Bruno Heavy Duty Authorised Dealer. All of its engineers are DBS checked. It provides a two-year warranty on all new products. It serves customers in Newcastle, Gateshead, Sunderland, County Durham, Northumberland and surrounding areas.

Its customer base includes private individuals, local authority contracts and professional bodies. It offers next-day installation on rentals and reconditioned units, subject to stock, and provides a same-day breakdown service for calls received before 8:00 p.m. It offers a free stairlift removal service. It services and maintains equipment not supplied by itself, subject to carrying spares for the lift. It provides stairlifts, hoists and through-floor lifts.

Responsiveness and helpfulness stand out repeatedly in accounts of this Newcastle upon Tyne stairlift supplier. Customers describe a swift, friendly service from the first enquiry through to installation, with one household noting that a rental stairlift was fitted within hours of an initial call and allowed a relative to leave hospital far sooner than expected. Reviewers frequently point to the professionalism and good manners of staff, and named engineers Chris and Phil-ip are singled out for courteous, careful work, including a clear explanation of how the lift operates.

Advice tailored to the individual user is another point that comes up often, with installations sometimes completed within days to accelerate a hospital discharge. Praise for the finished equipment also recurs. Some accounts nevertheless describe breakdowns shortly after fitting, difficulty reaching the emergency line and disputed charges, while one customer felt evening cover should run later. The general impression remains of an adaptable, efficient team that handles urgent installations and ongoing servicing, and the trust placed in long-serving engineers reinforces that view.