Independence Mobility

Independence Mobility was established in 2004. It began on an outside stall on Leeds Market before moving to a small retail outlet on York Road in Leeds. The company supplies mobility equipment and specialist healthcare products for adults and children. It offers equipment rental, assessments and servicing. It provides training services for healthcare professionals. Independence Mobility is a Newlife Preferred Supplier.

Assessments and home deliveries of mobility equipment form the core of what customers describe, with seating consultations for nursing chairs and the supply of wheelchairs and a mobility buggy featuring prominently. Several reviewers highlight the knowledge and patience of named staff, particularly Anthony, Andrew and Sean Mullen, who are repeatedly praised for putting clients at ease during assessments and for explaining how equipment works once it arrives. Reliability comes up often: deliveries are described as prompt, and one account notes that when a change of address threatened to delay a Chilla Buggy, the representative drove a considerable distance so the handover could still happen the same day.

Communication before and after the job is another recurring point, with customers mentioning helpful contact when arranging visits and support that continued long after purchase. Reviewers in Leeds and beyond describe a person-centred approach, with needs placed ahead of the sale, and the team is credited with making family life easier through the equipment provided. Praise also extends to training sessions delivered for care and therapy teams, covering seated posture work and the range of products offered. The friendliness shown towards residents and children is mentioned repeatedly.