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Jencare Ltd

Jencare Ltd

4.7(25 reviews)See reviews ↓·Ipswich

What customers say

Based on genuine customer reviews

A warm welcome without any hard sell sets the tone at this Ipswich mobility shop, where customers repeatedly describe staff as friendly, attentive and generous with their time. Advice that explains equipment in detail and answers every question comes up again and again, and buyers of motorised wheelchairs and scooters appreciate being able to try things out before making a decision. Servicing and repair work draws the same steady praise: scooters, wheelchairs and walking aids are inspected carefully, owners are told what is wrong before any costly work goes ahead, and faults are sorted promptly at prices that seem fair.

A castor wheel replacement is recalled as quick and neat, while the ingenuity shown in sourcing replacement fixings for a rollator earns particular thanks, with Sean and Harry named appreciatively. Longer-standing customers who return over several years for repairs describe the same dependable standards, clear explanations and machines kept on the road, and enquiries that cannot be handled in-house are passed on helpfully to another repairer. The family-run character of the business comes through in accounts of unhurried conversation and a willingness to let people think before ordering, a combination that keeps many of them coming back.

Jencare Ltd — Customer photo

Reviews

Reviews are taken from publicly available sources.

ML
Max Love7 November 2025

Visited for a castor wheel change and the service was perfect! The staff is super friendly, and helped to identify the issue with my wheelchair. Highly recommend:)

BT
bryn tricker20 August 2024

I have been using these guys for a number of years to keep my scooters on the road and they have never failed me. They keep on delivering top notch service and repairs time after time. Always keep me informed as to what’s the issues and always get things fixed on a timely manner.

MW
Michael Watson24 October 2023

Helpful and informative on phone even though he couldn’t help….. Passed on another scooter repair company so very handy

RC
Rose Chiverton11 August 2023

Desperate to hire/buy a scooter for our UK holiday. Been on crutches for a month. A real helpful cheerful man who let us hire one . Also bought our wheelchair here years ago. Would recommend visit this shop first you'll get sorted out. Many thanks

CA
Carri Anne James2 August 2023

So helpful!! I had my mobility scooter battery changed here and was given genuinely helpful advice. Highly recommended

MM
Maggi Miller23 October 2022

January was recommended by a friend and its possibly the best recommendation I've ever received. Warm welcome with no hard sell tactics. Helped me find exactly what I was looking g for and at a really unbelievable price. Certainly won't go anywhere else in the future. Thanks Jencare.

VS
Vicky S.a18 March 2022

Very friendly very efficient had 2 new batteries installed in 15 mons and they put some power in def recommended

Mobility equipment shops in Ipswich compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Ipswich are compared.

RankProviderRatingReviewsOpen Sat.
1CareCo Ipswich★ 4,9427Yes
2Ross Care, Suffolk - NHS Wheelchair Approved Repairer★ 5,032No
3Jencare Ltd (this page)★ 4,725No
4Medequip Community Equipment Service★ 4,226Yes
5Ipswich Shopmobility★ 3,111Yes
Contact
+441473718200www.jencaremobility.co.uk308 Nacton Rd, Ipswich IP3 9JH
Working hours
Monday08:00–16:00
Tuesday08:00–16:00
Wednesday08:00–16:00
Thursday08:00–16:00
Friday08:00–16:00
SaturdayClosed
SundayClosed