Milton Keynes Wheelchair Service - AJM Healthcare

Milton Keynes wheelchair users report a service that is knowledgeable but inconsistent in delivery. Various customers describe positive experiences with Les, who is repeatedly named for his expertise in matching chairs to users and for taking time to answer questions without rushing appointments, with one parent noting the care their son receives. The same theme of helpful, friendly staff appears in accounts of repairs, including a push rim that was replaced with new wheels on the spot.

An observation shared by more than one reviewer is the difficulty of getting orders fulfilled: a replacement cushion ordered months earlier had not arrived, a request for colour and accessory choices was never followed up, and a wheelchair was refused for servicing. Adjustments for specific conditions such as scissor gait were met with uncertainty, leaving one customer to make their own modifications and source pneumatic tyres elsewhere.

Grindley is described as reliable, with help offered in finding contact details for wheelchair-accessible taxi firms. The team's manner with service users is a consistent strength, but the pattern of unfulfilled requests and delayed equipment is a recurring complaint. Individual needs are handled well by Les, while the wider service does not always deliver what is promised.