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Top Floor Stairlifts (Formerly Monarch Mobility Services)

Top Floor Stairlifts (Formerly Monarch Mobility Services)

5.0(10 reviews)See reviews ↓·Northampton

What customers say

Based on genuine customer reviews

Households with older stairlifts, including those caring for a parent, form the core of the feedback for this Northampton business. More than one customer describes Michael, the engineer behind the service, as friendly, reliable and knowledgeable, with one noting he has looked after a mother's lift for many years.

Servicing and repair work recur throughout the accounts, covering annual maintenance, battery replacement and the diagnosis of faults, including a call-out that was attended the same evening and finished only once the lift was running again. A number of reviews mention that lifts are left clean and tidy, often after a thorough clean that restores an older unit to full working order. Fair, reasonable pricing comes up often, with several commenting that no extra charges were applied for additional help and that quotes were competitive.

Advice given over the phone to keep a lift going before a visit is also praised, as is the personal, honest manner of the work, described as the opposite of a hard sell. Long-standing relationships feature strongly, with one customer reporting twelve years of servicing and another describing a lift installed eleven years ago that has needed only batteries since. Quality workmanship and dependable aftercare are the themes that close the picture.

Service establishment

Reviews

Reviews are taken from publicly available sources.

SS
Sheila Stockton15 April 2026

Mike is really helpful and went above and beyond to sort out my difficulties.

ST
Stephen Thorne19 March 2025

We have been using Top Floor Stairlifts for 8 years now and have always found Michael to be very helpful and efficient nothing is too much trouble for him and He is very efficient We have had to call him out a couple of times between services and he usually manages to get to us within a couple of days and will give advice over the phone if needed to keep the lift running until he can get to us he has been to service our lift today and We had an intermittent problem with it and he had an idea what it was which was confirmed while he serviced it and he fixed it for an extra £20.00 for a reconditioned part which is unavailable now but which he reconditions himself which I thought was very reasonable he keeps his prices as low as possible for as long as possible and I would have no hesitation in recommending him.

RS
Roz Spokes8 October 2024

Friendly, prompt, efficient and reasonably priced service of my Mum's stairlift

NK
nicola kerby3 October 2024

Fantastic service, extremely reliable and does not overcharge. Would highly recommend.

JB
Jon Barker12 June 2024

We have an old stairlift, that was looking a bit sorry and wasn't working properly. I rang a few local Co's, Top Floor were the most cost effective and local option. Appt times were fairly immediate, Mike turned up and did everything we expected. He gave the lift a good clean and left it looking much better, as well as fully functioning! Thank you, would definitely recommend.

SC
Su Clayton3 June 2024

Mike has serviced my mums stairlift for many years and has always done a great job, he's friendly, reliable and very knowledgeable. I recently had to call him out Friday evening at short notice and he was incredibly helpful, he came over that evening and spent a couple of hours finding and fixing the problem, staying late until he got it fully working again. I can't thank him enough for his prompt attention and highly recommend him, he's a pleasure to deal with.

B
B73717 May 2024

Michael installed our stairlift 11 years ago and we never had any issues with it. Recently he came to change batteries which served us for the past 11 years and Michael, as always, offered a top notch service with prices being very reasonable. He even provided additional services without charging any extras. Will definitely use his services again and highly recommend him.

Stairlift suppliers & installers in Northampton compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Northampton are compared.

RankProviderRatingReviewsOpen Sat.
1Top Floor Stairlifts (Formerly Monarch Mobility Services) (this page)★ 5,010No
2GW Lifts Limited - Stairlifts - Wheelchair Lifts - Platform Lifts★ 4,920Yes
3Shire Mobility★ 4,843No
4J & D Mobility Services Ltd★ 4,648Yes
5Oakley Healthcare & Mobility★ 4,5112No
Contact
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed