Recare Ltd

Our son had an electric wheelchair of several years vintage which was, quite frankly, falling apart and it did break down quite spectacularly in central London! A call to Recare and as soon as possible an engineer was on hand to try to get it moving and/ or get our son home which he did. Clearly, a new electric wheelchair was required and we ordered one through the company. The customer service on the telephone was excellent and an engineer brought out samples for our son to view and trial. Yes, a new electric wheelchair was bought and delivered in quick time with the minimum of fuss and what was, quite frankly, outstanding service from Mitch, the engineer. These guys are at the top of their game. Ps, he took the old wheelchair away for recycling.

My name is Carl Bingham, I've been a recare client for 10 years in that time Allan mitchell has taken care of my wheelchair, he is without a doubt a expert in his field, he always goes above beyond and will always his utmost to find solutions to any problems.

Excellent customer service. They went out of their way to ensure I received my Tri Ride before my holiday. I cannot fault them. Recently I needed the handle bars adjusted and they were more than happy to help out. I would definitely buy from Recare again

A great service by David who came out to help us at short notice. Quick and efficient and would highly recommend. Thank you!

Brilliant customer service. I was trying to source a Vicair Vector cushion with specific measurements for a relative with a new wheelchair & needed it asap. Several other websites didn’t give options to change the measurements and/ or didn’t offer VAT relief so considerably more expensive. All websites were stating 5-6 week delivery. I phoned Recare and talked to James who led me through ordering the size I needed & sent the direct order & payment links. VAT relief was straightforward. He then liaised with Invacare on our behalf to request quick delivery. We received the exact cushion needed, which apparently is “perfect, incredibly comfortable” within 10 days of ordering. Thank you to Recare, what a difference you made to this customer & their everyday life. Great price, quick delivery, easy process & excellent customer service.

Excellent customer service, I came in with vague ideas of what I needed and they spent hours sat down with me discussing all of my needs, wants, and wishes. I was kept up to date with impressively prompt email responses while my wheelchair was being built. Then yet more time and care was spent making sure it fit me exactly right when it was time to receive my new wheelchair. At the end of all of this I came away with a wheelchair that fits not just exactly what I need, but also what I wanted. Can very highly recommend this company for anything mobility aid related, I will be coming back for all maintenance and any new aids or parts that I need.

Called in while on holiday, as I'm currently researching folding electric wheel chairs. The gentleman was very friendly, informative and understanding and gave me some positive pointers as to what to look for when buying a new chair. Currently I've got the Freedom A08 wish list. There are a few more chairs I need to check out before I make a decession. Thanks for all your help and advice