Independent Living Mobility Hire

Absolutely awful experience with this mobility scooter company. The first scooter broke down and had to be replaced, only for the replacement scooter to start constantly breaking down as well. My dad was left stranded when it stopped working while he was out, and because of his mobility issues he physically could not pull it back himself. It was stressful, upsetting, and completely unacceptable. Customer service has been no help whatsoever. Instead of taking responsibility for supplying faulty products, they just try to charge more money. We were told we would have to pay a pickup and delivery fee, plus £70 per hour for repairs, on top of paying for any parts needed. After already dealing with repeated breakdowns, this is disgraceful. They also advertise the scooters as having a long battery life, but in reality it only lasts around an hour before needing charging. Completely misleading. To make matters worse, when I asked to speak to a manager, I was told there was “no point” because she would only tell me the same thing anyway. That response alone shows exactly how little they care about customers or resolving issues properly. The worst part is how they treat customers once they’ve made a sale. Before ordering, they are responsive and helpful, but once the scooter is delivered they don’t want to know. Messages get ignored and support disappears completely. Then they still have the cheek to say “reach out if you need anything in future” despite refusing to properly help when problems happen. I would never recommend this company to anyone, especially people who rely on mobility equipment daily. Faulty products, poor customer service, misleading claims, and constant extra charges — avoid at all costs.

We were looking for a mobility scooter and Jo was extremely helpful and she took time to explain everything to us, including how to collapse the scooter. Would highly recommend them.

Broke my foot whilst abroad, just one phone call and on my return they had already installed everything that I had requested. A fast efficient professional helpful and friendly company. Great value for money. Would highly recommend to anyone requiring mobility aids. Thank you Independent Living Mobility for making these past three months so much easier for me.

Excellent service and professionalism. Came in with my mother's walker spacer and nut replacement. Would recommend

The service I received from this company was first class. The product I ordered was delivered in 2 days even though I live in the very north of Scotland and this was between Christmas and New Year. A huge thank you to the very helpful staff for their professional service and attention.

Found this company online to help my partner find a knee walker. The staff were extremely helpful and got one sorted that day. Really good price, friendly service and definitely would recommend to others looking for mobility assistance.

The most wonderful and helpful business. We needed a wheelchair for the Maccabi Games and they provided the most comfortable and easy to use wheelchair. I wouldn’t hesitate to come here again and highly recommend them. Thank you so much 💛