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Medequip Community Equipment Service

Medequip Community Equipment Service

3.3(23 reviews)See reviews ↓·Norwich

What customers say

Based on genuine customer reviews

Equipment such as stair rails, profiling beds and ceiling hoists reaches households through this service, and the pattern across feedback is uneven. Installation visits attract consistent praise, with fitters arriving when arranged, assembling beds and erecting hoists proficiently, and named workers including Rory, Ben and Andy singled out for their helpful manner and the way they worked considerately around the home. Delivery of items needed quickly, politeness and a willingness to sort out practicalities are recurring points. The counterweight is coordination.

A number of reviewers describe appointments that were cancelled or engineers who never turned up, sometimes after arrangements had been reorganised at considerable inconvenience. Equipment left at the door rather than fitted features among these accounts, as do delays in obtaining batteries and parts, lengthy waits on the telephone and collections that were scheduled but did not take place, leaving items obstructing the home. Several describe both sides of the service, praising the people who carried out the work while finding the scheduling and follow-up difficult to pin down, an unevenness that runs through the whole set of accounts.

Medequip Community Equipment Service — Customer photo

Reviews

Reviews are taken from publicly available sources.

AP
Amy P2 June 2026

A big shout-out to Ben, Andy and the two electricians who installed my mum's ceiling hoist yesterday. There was some trepidation with the thought of this being put in but from the moment they arrived my anxieties left. They understood the practical difficulties that we could experience with them being around for some time but carried on with great proficiency and knowledge. I barely knew they were there. Job well done guys, thank you

LG
Lalage Grundy2 April 2026

Equipment delivered but just handed through door, no help given to fit it, so unable to use. Collection arranged twice, I waited in first time but van failed to come to collect, office unable to contact the driver. Second time did not wait in, failed to arrive again, office again unable to contact driver. Kept on hold on phone for lengthy periods. Left with equipment blocking my house entrance and no prospect of collection. They do not follow up if I do not contact them. Not sure what happens next.

GM
geoff masterson17 March 2026

Great service in providing equipment to help me post knee replacement. Delivered and collected just when needed.

NB
Natasha Buller2 March 2026

Very efficient service, helpful, polite, nothing too much trouble and fast delivery of equipment needed, 5 stars from me.

SD
sarah dunlop26 February 2026

One of the most helpful and accommodating companies I have dealt with. Mum's equipment requirements changed several times over a period of 24hours and the company did everything they could to ensure needs were met. Thank you so very much!

GW
Glenda Williamson27 November 2025

Had a service appointment today finally at 4.30 technician rings to say won't be attending as he has too many booked in Cancelled hospital appointment to fit in with this appointment which was very stupid of me as hospital was more important

PB
Paul Baum4 August 2025

Since NRS became Medequip it seems they have made some improvements.

Mobility equipment shops in Norwich compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Norwich are compared.

RankProviderRatingReviewsOpen Sat.
1CareCo Norwich★ 4,81373Yes
2BeActive Mobility★ 4,634No
3Equal Lives Shopmobility★ 4,326No
4Mobility Superstore★ 3,817No
5Medequip Community Equipment Service (this page)★ 3,323Yes
Contact
+441603511124www.medequip-uk.com/contact/norfolkUnit 15 & 16, Diamond Point, 31 Vulcan Rd N, Norwich NR6 6AQ
Working hours
Monday08:00–18:00
Tuesday08:00–18:00
Wednesday08:00–18:00
Thursday08:00–18:00
Friday08:00–18:00
Saturday08:00–18:00
SundayClosed